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When Unique Visitors is Higher than Visits

unique visitors higher than visits

One of the most important things about the data you look in your monthly metric reports is to pause and to ask yourself if the data you are seeing makes sense. One of the things I encountered in the new model for reporting metrics in google analytic is that in some reports the Unique Visitors Reports is higher than Visits. In some cases, Google Analytics report more visits than unique visitors for any given page.

 

For example if we look at the overall comparison of our metrics for the month of March 2012 for X Company, it seems to make sense. Visits higher than Unique Visitors. And this actually makes sense to certain extent. 

  unique visitors higher than visits

 Now, if we do a segmentation for these same reports for the /ASIA/ region we will find out that Unique Visitors is Higher than Visits, and you might ask yourself “why?”

unique visitors higher than visits

So after looking at this report we will be asking ourselves how it can be that there are more Unique Visitors than Visits to a Page?

Well, it turns out that the answer lies in the data model used by Google Analytics.  The visit is assigned to the first page but not subsequent pages, whereas unique visitors are assigned to each page:

For example:

 

unique visitors higher than visits

 
Visit=1                Visit=0                  Visit=0             Total: 1 Visit

 

Unique                Unique                 Unique

 

Visitor=1             Visitor=1               Visitor=1          Total: 3 Unique Visitors

 

You might probably think if there is any case where pages have 0 visits attributed to them?

And the answer is Yes, There sure are.

 You can just add a secondary dimension to segment this custom report by “Landing Page” for example:

unique visitors higher than visits

Let me know if you have any questions and if the data model used by Google Analytics makes sense.

 

12 April 2012
Pablo Trinidad
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